Cancellation policy

Last updated: July 8, 2026

Omnia is available as a one-time purchase or as a subscription. This policy explains how our subscription option works and how to change, pause, or cancel it at any time. Subscriptions are the only recurring or deferred purchase option we offer — we do not sell pre-orders or "try before you buy."

How subscriptions work

When you subscribe to Omnia, a new jar ships to you automatically on a schedule you choose — every 30, 45, or 60 days — and you save 10% on every order for as long as your subscription is active. Your payment method is stored securely and charged automatically at the start of each delivery cycle. Buying Omnia as a one-time purchase is always available; a subscription is optional.

A subscription has no minimum commitment and no contract. You can change it, pause it, or cancel it at any time, and changes take effect from your next order forward.

Managing your subscription

You manage everything yourself from the Subscriptions section of your account. From there you can:

Change your delivery schedule to 30, 45, or 60 days
Skip an upcoming delivery
Change the quantity in each delivery
Update your payment method
Order early, if you need your next jar sooner
Pause, resume, or cancel

Every order confirmation email links to your order, so you can reach your account from there as well.

Pausing

Pausing stops your deliveries and charges until you resume. Nothing is charged while your subscription is paused, and your settings stay in place, so resuming picks up exactly where you left off. You can resume whenever you choose.

Cancelling

You can cancel at any time from your account. There is no minimum number of orders and no cancellation fee. Cancelling ends all future deliveries and charges, and your settings are kept, so you can resubscribe whenever you like. If you ever have trouble reaching your account, email us at support@materiaskin.com and we will help.

If a payment fails

If a subscription payment does not go through — usually an expired or replaced card — we automatically retry it over the following several days rather than cancelling right away. If it still does not succeed, we pause your subscription instead of cancelling it, so you can update your payment method and resume without starting over. You can update your card or retry a payment at any time from your account.

Refunds

Cancelling a subscription stops future orders; it does not automatically refund orders that have already shipped. Returns and refunds for subscription orders are handled the same way as any other order, under our Return & Refund Policy.

Questions

If you have any questions about your subscription, email us at support@materiaskin.com.

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Fell in love

This product has blown me away. My skin felt amazing after the first use. Very moisturizing, but also this silky/smooth feeling that lasts the whole day. I've been using it for a week and have never needed to apply it more than once in the AM, even though I have a couple times ;). It's just really really comfortable and healthy feeling. I can't think of another product I've liked this much, this fast . Truly love it.

The best in the market

★★★★★

I absolutely love Omnia. I’ve tried a LOT of skincare over the years, and this is one of the rare products where I can genuinely see and feel a difference in my skin. It leaves my skin incredibly hydrated, smooth, and healthy-looking without needing a complicated routine or a million different products. I also really appreciate the thought and science behind the ingredients and formulation. My skin has never looked better, and I honestly recommend this to anyone who wants great skin without a 10-step routine!

From an 8-Step Routine to This. My Skin Has Never Been Better.

I’ve probably tried 30+ different skincare regimens over the years, from “organic/all natural” products to luxury and clinical-grade skincare. There are a lot of good products out there, but what I kept finding was that I needed an 8-step routine to get the results I actually wanted. And honestly, that gets exhausting, time-consuming, and expensive.

What made me fall in love with Omnia is the amount of care and research that has clearly gone into every part of the formula. Every ingredient has a purpose, the sourcing is intentional, the concentrations are thoughtfully chosen, and the science behind it isn’t just marketing language. It has actually SHOWN UP in my skin.

The biggest difference for me is that I no longer feel like I need a cabinet full of products to maintain my skin. I live in an extremely dry climate, so I still use HA for extra hydration, plus an eye cream, and then this. That’s it. My routine has gone from 8+ steps to 3, and my skin looks and feels better than it did with the much more complicated routines I was using before.

I constantly get compliments on my skin, especially on my hydration, elasticity, and overall complexion, and I genuinely believe Omnia has been the biggest contributor to that change.

I’m pretty skeptical when it comes to skincare because I’ve tried so much over the years, so when I find something that actually simplifies my routine AND delivers noticeable results, I’m all in. Omnia is one of those products for me. If you’re someone who has tried a million products and feels like you need a complicated routine to get good skin, this is absolutely worth trying.

One jar replaced several bottles

I was doing multiple serums, a moisturizer, a face oil and a night cream. Now I do this morning and night as the last step after one targeted serum. My skin definitely looks better than it did before, and the texture is delightful!

Bye bye flaky nose

I've had a permanent dry flaky patch on the side of my nose for years that I could never get rid of no matter what. A week of this, twice a day, and it's gone. GONE. I keep touching it. The rest of my face is softer and more even too but honestly the nose thing alone is worth it to me.

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