Skip to content

Cart

Your cart is empty

Shipping policy

Last updated: July 8, 2026

Where we ship

We currently ship within the United States, to all 50 states, U.S. territories (Puerto Rico, Guam, and the U.S. Virgin Islands), and APO/FPO/DPO military addresses.

We do not currently ship internationally.

Shipping method and cost

Shipping is free on every order. All orders ship via USPS Ground Advantage, with an estimated transit time of 3 to 5 business days after your order ships.

Shipments to Hawaii, Alaska, U.S. territories, and APO/FPO/DPO addresses go by USPS and may take longer than the standard window. We offer a single free shipping method and do not currently offer expedited or overnight shipping.

Processing time

Most orders are processed and shipped within 1 to 2 business days of being placed. Orders placed on weekends or U.S. federal holidays are processed on the next business day. Adding processing to the transit window, most orders arrive within about 4 to 7 business days of the order date.

During product launches and periods of unusually high volume, processing may take an additional 1 to 3 business days.

Tracking

Once your order ships, you will receive an email with tracking information. You can use that tracking number to follow your shipment with the carrier directly.

If you have not received a tracking email within 3 business days of placing your order, please contact us at support@materiaskin.com so we can investigate.

Address accuracy and order changes

Please review your shipping address carefully before completing your order. We process orders quickly and may not be able to update an address after the order has been placed. If you need to change your address, contact us at support@materiaskin.com immediately with your order number — we will try to accommodate the change, but we cannot guarantee it once an order has entered fulfillment.

Māteriā is not responsible for orders shipped to incorrect or incomplete addresses provided at checkout. If a package is returned to us because of an undeliverable address, we will contact you to arrange reshipment, which may be subject to additional shipping charges.

Lost or stolen packages

If your tracking shows that your package was delivered but you have not received it, please:

  1. Confirm your shipping address in your order confirmation email.
  2. Check with neighbors, household members, your building's mailroom or front desk, and any usual safe-package spots near your delivery location.
  3. Allow 1-2 business days — packages are occasionally marked "delivered" before they physically arrive.
  4. Check the carrier's tracking page for proof-of-delivery information (some carriers post a photo of the package at its delivery location).

If your package is still not located after these steps, please contact us at support@materiaskin.com within 7 days of the delivery date. We will work with the carrier to help locate the package and, where appropriate, file a claim.

Māteriā is not responsible for packages that are confirmed delivered by the carrier and subsequently lost or stolen. For high-value orders or addresses where package theft is a concern, we recommend shipping to a workplace, a secure parcel locker, or an alternative address where you can receive the package directly.

Damaged or incorrect items

If your order arrives damaged, defective, or incorrect, please contact us at support@materiaskin.com within 7 days of delivery. Please include your order number, a description of the issue, and clear photos of the affected item(s) and packaging. We will arrange a replacement or refund as appropriate. For damage-related claims, please save the original packaging until your claim is resolved.

Shipping restrictions

We do not currently ship to:

  • Freight forwarders or addresses we identify as acting as freight forwarders.
  • Mail forwarding services or commercial mail receiving agencies (CMRA) other than standard residential or business addresses.
  • Any address outside the United States.

We reserve the right to cancel or refuse to fulfill any order that we believe in good faith is destined for an unauthorized reseller or freight forwarder, consistent with the diversion-monitoring practices described in our Terms of Service.

State-specific delivery fees

Some U.S. states have enacted retail delivery fees that we are required to collect at checkout and remit to the state:

  • Colorado: $0.29 retail delivery fee per order shipped to a Colorado address (Colorado Retail Delivery Fee, effective July 1, 2022).
  • Minnesota: $0.50 retail delivery fee per order shipped to a Minnesota address on orders of $100 or more (Minnesota Retail Delivery Fee, effective July 1, 2024).

These fees are non-refundable, including in the case of returns. Additional states may adopt similar fees over time; current fees, if any, will be shown to you at checkout.

Order acceptance and risk of loss

Placing an order is an offer to purchase. Your order is not accepted until we ship the product to you, as described in our Terms of Service. Title and risk of loss pass to you upon our delivery to the carrier, in accordance with the UCC default shipment-contract rule.

We are not responsible for delays caused by shipping carriers, weather, or other events outside our reasonable control, as described in our Terms of Service.

Returns

For information about returning a product, refunds, and exchanges, please see our Returns Policy.

Contact

Questions about shipping should be sent to support@materiaskin.com. Please include your order number when reaching out about a specific order.